Refund policy

This Return & Refund Policy explains the procedures applicable to purchases made through hillhousehomehx.shop.

For questions concerning a return, withdrawal, damaged product, incorrect product, refund or other after-sales matter, contact:

Email: info@hillhousehomehx.shop

1. Statutory Right of Withdrawal

If you are a consumer purchasing online and French or European consumer law applies to your purchase, you generally have the right to withdraw from a qualifying distance-sale contract without providing a reason.

For sales of goods, the statutory withdrawal period is generally 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receives the goods.

For an order containing several goods delivered separately, the withdrawal period generally begins when the final qualifying item, lot or component is received.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must communicate a clear and unequivocal statement that you wish to withdraw from the purchase before the applicable 14-day period expires.

You may notify us by email at:

info@hillhousehomehx.shop

Your message should preferably contain your name, order number, relevant product or products and a clear statement that you wish to withdraw from the purchase.

You do not need to provide a reason for exercising a statutory right of withdrawal.

French rules allow consumers to use the statutory withdrawal form or another clear statement communicating their decision.

3. Returning Products After Withdrawal

After notifying us of your decision to withdraw, qualifying goods must generally be returned no later than 14 calendar days after the withdrawal notification.

Contact info@hillhousehomehx.shop for the applicable return instructions and return destination before sending your parcel.

Customers exercising a change-of-mind statutory withdrawal right are responsible for the direct cost of returning the goods unless we expressly agree to pay those costs or applicable law requires us to do so.

The customer must package the goods appropriately for transport and should retain reasonable evidence of dispatch.

4. Condition of Returned Goods

A customer exercising the statutory right of withdrawal may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

Products should therefore be returned with all components, accessories and documentation originally supplied where reasonably possible.

Nothing in this Policy is intended to prevent a consumer from exercising a statutory right merely because packaging has been opened where opening it was reasonably necessary to inspect the goods.

We may, where permitted by applicable law, account for any reduction in value caused by handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.

5. Refunds Following Statutory Withdrawal

Where a valid statutory withdrawal is exercised, we will refund payments that must legally be reimbursed.

French distance-selling rules generally require reimbursement within 14 days after the seller is informed of the consumer's decision to withdraw. The refund must generally use the same payment method as the original transaction unless another method is expressly agreed without additional cost to the consumer.

Because hillhousehomehx.shop provides free standard shipping, there is normally no original standard shipping charge to refund.

Where legally permitted, reimbursement may be deferred until the returned goods have been received or sufficient evidence of return has been provided.

6. Return Shipping Costs

For ordinary change-of-mind withdrawals, the customer bears the direct cost of returning the goods when the customer has been informed of that obligation, except where applicable law requires otherwise.

If we confirm that an item is defective, materially damaged on arrival, incorrect or otherwise non-conforming and that return is required, reasonable return costs will be handled in accordance with applicable statutory consumer rights.

7. Damaged, Incorrect or Defective Products

Please inspect your order reasonably promptly after delivery.

If you believe that you received an incorrect product, a product damaged in transit or a product that is defective or non-conforming, contact:

info@hillhousehomehx.shop

Include your order number and a description of the problem. Photographs may be requested where they are reasonably useful for evaluating visible damage or identifying an incorrect item.

Claims relating to defective or non-conforming products are separate from the 14-day change-of-mind withdrawal right.

8. French Legal Guarantee of Conformity

Consumers covered by French law benefit from mandatory legal guarantees.

The French legal guarantee of conformity generally protects consumers against qualifying conformity defects and provides a two-year period from delivery in which the guarantee may be exercised.

Depending on the circumstances, available remedies may include repair or replacement, and in situations provided by law, a price reduction or termination of the sale and reimbursement. Repair or replacement under the legal conformity regime must normally be carried out without cost to the consumer and within the statutory framework.

Nothing in this Return & Refund Policy limits those mandatory rights.

9. Hidden Defects

Consumers may also have rights under the French legal warranty against hidden defects where the statutory conditions are satisfied.

These rights are separate from both the statutory withdrawal right and the legal guarantee of conformity.

10. Exceptions to the Withdrawal Right

French and European consumer legislation provides exceptions under which the statutory withdrawal right does not apply.

Depending on the goods concerned and the circumstances, these may include certain goods made to the consumer's specifications or clearly personalised, certain sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons once unsealed, rapidly perishable goods and other categories specifically excluded by law.

An exception will only be relied upon where it is legally applicable to the particular product and circumstances.

11. Sale and Promotional Products

Purchasing an item at a promotional or reduced price does not automatically remove statutory consumer rights.

Where the statutory right of withdrawal applies to an online purchase, it also generally applies to qualifying discounted or sale goods.

12. Exchanges

We do not guarantee direct exchanges for every product.

If you would like a different product, colour, size or variation, contact info@hillhousehomehx.shop.

Where an exchange cannot be processed directly, you may need to return the original qualifying item in accordance with this Policy and place a new order.

Your statutory rights remain unaffected.

13. Order Cancellation Before Dispatch

If you notice an error immediately after placing an order, contact us as soon as possible at info@hillhousehomehx.shop.

We will make reasonable efforts to accommodate cancellation or modification requests before fulfilment, but we cannot guarantee that an order can be changed once processing or dispatch has begun.

This voluntary procedure does not reduce any statutory withdrawal right available after delivery.

14. Refused or Uncollected Deliveries

Simply refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of the statutory withdrawal right.

French guidance specifies that returning goods without communicating a withdrawal decision, or simply refusing delivery, does not by itself constitute the required withdrawal notification.

Customers wishing to withdraw should therefore notify us clearly at info@hillhousehomehx.shop.

15. Refund Processing

Once a refund has been issued, the time required for the amount to appear in the customer's account can depend on the payment provider, card issuer or financial institution.

We are not responsible for ordinary processing delays imposed by an independent bank or payment provider after the refund has been properly transmitted.

16. Fraud and Abuse

We reserve the right to investigate reasonable evidence of fraudulent, abusive or materially deceptive return activity.

Nothing in this section permits us to deny a genuine statutory consumer right.

17. Contact

For all return and refund enquiries:

hillhousehomehx.shop
Email: info@hillhousehomehx.shop