Shipping policy

This Shipping Policy applies to orders placed through hillhousehomehx.shop.

For shipping and delivery questions, contact:

info@hillhousehomehx.shop

1. Free Standard Shipping

We provide free standard shipping on all orders placed through hillhousehomehx.shop.

There is no separate standard shipping fee charged to the customer for eligible orders under this policy.

If an optional expedited or special delivery method is ever offered, any additional charge will be clearly presented before the customer completes the order.

2. Delivery Time

Our standard delivery commitment is:

15–20 calendar days from order confirmation.

Unless another delivery date or delivery period is expressly displayed and agreed during checkout, customers should expect qualifying standard-delivery orders to be delivered within this timeframe.

French consumer legislation requires the professional to communicate the date or period in which it undertakes to deliver goods and to respect that stated commitment.

3. Order Processing

Orders may undergo payment verification, fraud screening, stock allocation, packaging and shipment preparation before dispatch.

These activities form part of our overall fulfilment process and do not ordinarily extend the stated 15–20 calendar day delivery commitment unless a different delivery arrangement has been expressly agreed with the customer.

4. Order Confirmation

After placing an order, you may receive an electronic confirmation showing relevant order information.

Please review the confirmation carefully.

If you identify an error in the shipping address, product selection or other important information, contact info@hillhousehomehx.shop as quickly as possible.

We cannot guarantee that an address can be modified after a parcel has entered the carrier network.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

This should include all information reasonably required by the carrier to complete delivery.

We are not responsible for a delivery failure caused solely by materially incorrect or incomplete address information supplied by the customer, except where mandatory law provides otherwise.

6. Tracking

Where tracking is available for a shipment, tracking information may be sent to the customer by email or made available through an order-status page.

Tracking information may not update immediately after a shipping label is created.

Carrier tracking data is provided by the relevant delivery service and may occasionally experience technical delays.

7. Delivery Attempts

Depending on the carrier and destination, delivery may involve delivery to the stated address, a secure location, an authorised collection point or another method permitted by the carrier and applicable rules.

If a delivery attempt is unsuccessful, customers should follow the instructions provided by the carrier and contact us if assistance is required.

8. Delivery Delays

If an order has not been delivered within the delivery period promised for the order, please contact:

info@hillhousehomehx.shop

We will investigate available tracking and fulfilment information.

French consumer law provides remedies where a seller fails to meet the agreed delivery date or period. Subject to the statutory conditions, the consumer may require delivery within an additional reasonable period and may subsequently terminate the contract if delivery still does not occur. Specific circumstances can permit earlier termination.

Where a contract is validly terminated for qualifying non-delivery, statutory reimbursement requirements apply.

9. Lost Shipments

If tracking information suggests that a shipment has been lost or delivery cannot be completed, contact us at info@hillhousehomehx.shop.

We may investigate the matter with the carrier or fulfilment provider.

Where the seller remains legally responsible for delivery, the use of an independent carrier does not remove the consumer's mandatory remedies against the seller.

10. Damaged Parcels

If a parcel or product arrives materially damaged, please contact us as soon as reasonably possible.

Include your order number and a description of the damage. Photographs of the packaging and product may assist our investigation.

A damaged or defective product may also be covered by mandatory statutory rights described in our Return & Refund Policy.

11. Incorrect Items

If you receive a product materially different from the product you ordered, please contact:

info@hillhousehomehx.shop

We will review the order and arrange an appropriate remedy consistent with applicable consumer law.

12. Multiple Parcels

Some orders may be shipped in more than one parcel where appropriate.

If products from the same order are delivered separately, tracking information may differ between parcels.

This does not reduce the customer's applicable withdrawal or other statutory rights.

13. Returned-to-Sender Parcels

A parcel may be returned to the sender because of an incomplete address, unsuccessful delivery attempts, failure to collect the parcel or another delivery problem.

If this occurs, contact info@hillhousehomehx.shop so that the circumstances can be reviewed.

Any reshipment costs attributable to incorrect information supplied by the customer will be handled only to the extent permitted by applicable law.

14. Changes After Dispatch

Once an order has been transferred to a carrier, we may be unable to change the delivery address, product contents or delivery instructions.

Customers should therefore verify their checkout information before submitting an order.

15. Risk of Loss

Risk in goods purchased by consumers passes in accordance with applicable mandatory law.

Nothing in this Shipping Policy is intended to transfer transportation risk to a French or EU consumer earlier than permitted by law.

16. Withdrawal After Delivery

Shipping and delivery rights are separate from the statutory withdrawal right.

For qualifying online sales, French consumers generally have 14 calendar days following receipt to notify the seller that they wish to withdraw, followed by up to another 14 days to return the goods.

Please review our Return & Refund Policy for full instructions.

17. Exceptional Circumstances

Severe weather, transportation disruptions, customs or border disruption, strikes, public emergencies and other extraordinary events may affect delivery operations.

Where such circumstances arise, we will handle affected orders in accordance with applicable contractual and consumer-law obligations.

An exceptional event does not remove statutory rights where French or EU law grants the consumer a remedy.

18. Customer Support

For questions about shipping, delivery, tracking, delayed parcels, lost parcels or damaged shipments, contact:

hillhousehomehx.shop
Email: info@hillhousehomehx.shop